At Palindrom Limited (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, including through our website, services, and client communications.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, job title, company name, etc.

• Technical Data: IP address, browser type, operating system, and platform.

• Cookies: Information collected via cookies when you visit our website. Please see our Cookie Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Improve Our Website: Analyze how users use our website to enhance and develop new offerings.

• To Communicate with You: Respond to your queries, inform you about updates or changes to our services, and provide support.

• Marketing: With your consent, send newsletters and updates on our services. You may opt out at any time.

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address.  We (or service providers on our behalf) may then send communications and marketing to these email or home addresses.  You may opt out of receiving this advertising by visiting https://app.retention.com/optout

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate Interest: For the performance of our legitimate business interests, such as improving our services and responding to client queries.

• Consent: For marketing communications where you have provided explicit consent.

• Legal Obligation: To comply with legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering services (e.g., cloud hosting, under strict confidentiality agreements.

• Legal Requirements: We may disclose your personal data if required by law or to protect our rights, property, or safety.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically, we keep your data for up to 3 years unless a longer retention period is required by law.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes the use of secure servers, encryption, and access controls. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of information sent electronically.

7. Your Data Protection Rights

Under UK data protection laws (including the General Data Protection Regulation, GDPR), you have the following rights:

• Access to Your Data: Request access to the personal data we hold about you.

• Correction of Your Data: Request corrections to any inaccuracies in your personal data.

• Deletion of Your Data: Request the deletion of your personal data, subject to certain legal exceptions.

• Restriction of Processing: Request the restriction of processing your data under certain conditions.

• Data Portability: Request to receive your personal data in a commonly used, machine-readable format.

• Right to Object: Object to processing your personal data for marketing purposes or under legitimate interest.

To exercise any of these rights, please contact us using the details provided below.

8. International Data Transfers

We may transfer personal data outside the UK or European Economic Area (EEA) to provide our services. When doing so, we ensure that appropriate safeguards are in place to protect your data, such as using data transfer agreements based on standard contractual clauses approved by the European Commission.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and we encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Palindrom Limited

Email: gabor@palindrom.ai

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